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How 8fbd Handles Your Rights and Obligations

Using 8fbd — whether through your bKash wallet, a Nagad transfer or a Rocket payment — means you agree to the terms set out here.

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket wallet policyData and privacy handlingContact paths for legal queries
8fbd How 8fbd Handles Your Rights and Obligations
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to raise a dispute, or need clarification on how a specific rule applies to your account — including payment-related queries on bKash, Nagad or Rocket transactions — our support team is the right starting point. Reach us through the channels below and describe your query clearly so we can route it to the right team.

Live Chat Start a live chat session directly from the 8fbd site or mobile app. Describe your legal or account query and our team will escalate it appropriately.
Email Support For formal legal queries, account disputes or written records of your request, email us. Include your account details and the specific term you are querying.
In-Account Messaging Log in to your 8fbd account and use the messaging section to raise policy concerns. This creates a timestamped record of your query and our response.
ACCOUNT SECURITY POLICY

Data, Cookies, Retention and Your Account Rights

We collect only what we need to run your account and process your transactions — including wallet identifiers for bKash, Nagad and Rocket payments. We do not sell your data to third parties. You can request a copy of the data we hold on you, ask us to correct inaccuracies, or raise a deletion request through our support channels. Cookies on 8fbd are used for session management and platform performance; you can adjust cookie preferences through your browser settings at any time.

Data Handling

Account data including your wallet details for bKash, Nagad and Rocket is stored securely and used only for transaction processing, account verification and platform operation.

Cookie Policy

We use session cookies to keep your account active and performance cookies to improve page load on mobile. Adjust or block cookies through your browser settings without losing account access.

Data Retention

We retain account and transaction records for as long as required by applicable compliance obligations. Once retention periods expire, data is deleted or anonymised according to our internal schedule.

Your Request Rights

You may request data access, correction or deletion by contacting support with your account details. We aim to acknowledge requests promptly and complete them within the timeframe our policy allows.

Questions About Your Legal Rights on 8fbd

These are the questions we hear most often about account rules, data rights and how our terms apply to Bangladesh. If your question is not here, reach us through live chat or in-account messaging.

We do not make that determination for you. Whether accessing 8fbd is permitted depends on your local law and eligible regions. You are responsible for confirming this before using your account.

Pending transactions through bKash, Nagad or Rocket are reviewed during any account suspension. We contact you through your registered details and follow our verification process before resolving the transaction.

Send a data access request through email support or in-account messaging, including your registered account details. We will acknowledge the request and provide the data within the period our policy allows.

Yes. Raise a deletion request through support. We will remove data that is not subject to mandatory retention obligations. Some transaction records may be kept as required by applicable compliance rules.

Each promotion runs under its own specific conditions, published at the time of the offer. Those conditions are part of these terms by reference. Where they conflict with general terms, the specific promo rules apply to that offer only.

Contact us through email support with a clear description of the disputed decision, your account reference and any relevant transaction details from your bKash, Nagad or Rocket history. Our team will review and respond in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.