Reference

Terms Conditions for Your 8fbd Account

These terms set out the rules that apply when you open an account and use 8fbd — covering deposits through bKash, Nagad, and Rocket, how your wallet is managed, and what we expect from you.

Account holders onlybKash · Nagad · RocketEligible regions applySubject to local law
8fbd Terms Conditions for Your 8fbd Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team is available to help. You can reach us through live chat inside your account dashboard, by email, or through our Bangladesh support line. We aim to respond to terms-related queries within one business day.

Live Chat Open your account dashboard and start a chat session. This is the quickest path for questions about account conditions or wallet verification.
Email Support Send your query to our support address listed in the account help section. Include your registered bKash or Nagad number for faster account matching.
Bangladesh Support Line Call or message our Bangladesh-facing support contact for account access issues or to request a copy of the terms in plain language.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices Under These Terms

We hold your account data under the conditions described here and in our privacy policy. These terms define how long we keep your records, who can request changes, and how you exercise your rights as an account holder.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze the account.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your wallet preference between visits. You can clear these through your browser settings at any time.

Requesting Changes

To update your registered bKash, Nagad, or Rocket number, submit a request through live chat with your account ID. Changes take effect after identity verification is complete.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to every person who opens an account on 8fbd. By registering, you confirm you have read them and that access is permitted under your local law.

We will notify you before any material change takes effect, using the contact details on your account. Minor clarifications may be updated without prior notice, but we log all version changes.

Withdrawals must go to the same bKash, Nagad, or Rocket number used for the deposit. A mismatch triggers a manual verification step before funds are released.

Send a closure request through live chat or email. We will process it within one business day and confirm when your account and wallet access have been deactivated.

We retain records for a period after closure as required by applicable rules. You can request details of what is held and ask for a data summary through our support channel.

Contact our Bangladesh support team with your account ID and the specific decision you are disputing. We will review it and respond within two business days with our findings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.