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How 8fbd Handles Your Personal Information

This Privacy Policy explains exactly what data 8fbd collects when you open an account, make a deposit through bKash, Nagad or Rocket, and use the lobby — and how we protect it.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to the data we hold on your account, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right first contact. You can reach us through live chat inside your account, by email, or through the in-app help section on your mobile device. We aim to respond to all data-related requests as quickly as our review process allows.

What We Collect and Why We Collect It

8fbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 8fbd, we collect the information you provide directly — your name, contact details, and the wallet identifiers linked to your bKash, Nagad or Rocket account. We collect this to verify your identity, process deposits and withdrawals, and keep your account

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secure. When you use the lobby on your mobile device, we also collect device type, session data and IP address so we can deliver the correct version of the platform and detect unusual access. Payment transaction records — including the mobile wallet used, the amount and
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the timestamp — are retained as required by our internal compliance process. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors like bKash, Nagad and Rocket is limited strictly to what those providers need to complete your
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transaction. Where local law in Bangladesh requires us to respond to a lawful data request from an authority, we will do so, but we will only disclose the minimum information necessary. If you have questions about any specific data point we hold, you can contact our
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support team and we will respond within a reasonable period.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We take a layered approach to data protection — encryption at the account level, restricted internal access, and clear retention schedules. Here is what that looks like in practice for your account on 8fbd.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the mobile lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security Controls

Your account is protected by password and OTP verification tied to your registered mobile number. We do not store your bKash, Nagad or Rocket PIN — that stays inside your wallet app.

Data Retention Schedule

We keep your account and transaction data for as long as your account is active and for a defined period after closure, in line with our internal compliance obligations. You can ask us what period applies to your account.

Requesting Changes to Your Data

If any personal detail we hold is incorrect — name, contact number, linked wallet — you can request a correction through support. Identity verification is required before we update sensitive account fields.

Common Questions About Your Data and Rights

These are the questions we hear most often from people in Bangladesh who want to understand how their account data is handled on 8fbd. If yours is not here, contact support directly.

We collect your name, mobile number, and the wallet details you use — bKash, Nagad or Rocket. We also log device type and IP address when you access the lobby.

We share only what the payment processor needs to complete your transaction. We do not share your wallet identifier with advertisers or unrelated third parties.

Yes. Contact support via live chat or email, state your request clearly, and we will compile the account data we hold and send it to you after identity verification.

We retain data for a defined period after account closure as part of our internal compliance process. Contact support to ask about the specific period that applies to your account.

We use session and analytics cookies. Session cookies are required for login to work. Analytics cookies can be adjusted through your browser or device settings at any time.

The policy applies to all accounts on 8fbd. Whether you can access the platform at all depends on your local law and eligible regions — please check what applies where you are.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 8fbd Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Common Questions About Your Data and Rights

01 What personal data does 8fbd collect when I open an account?

02 Does 8fbd share my bKash or Nagad details with anyone?

03 Can I request a copy of the data 8fbd holds on me?

04 How long does 8fbd keep my account data after I close my account?

05 Does 8fbd use cookies, and can I turn them off?

06 Does this Privacy Policy apply to me in Bangladesh?

Privacy Policy

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